DLB - Assistance

Our company has created a Technical Support Department, able to provide all type of support and Information technology solutions that provides external consultant services and support of customers’ IT Department.

In order to offer a wide range of services and meet our customer’s needs, we have organized our company providing the following services:

	Technical service per Monthly Charge In this case our technicians agree a series of scheduled visits between the first and last day of every month in order to perform management, supervision and control tasks of your company’s systems. The amount of weekly visits depends on the technical support Service your business requires.
	Technical service per hour In this type of service, weekly visits are not scheduled but they can be appointed for certain dates. This service is generally characterized for being only corrective.
	Remote Technical service The Remote technical support assigns Digital Line Biz® certified staff to perform remote administration and configuration tasks in your company, from our offices. This service does not require physical presence in customer’s facilities, satisfying in some cases specific organizations’ needs.
	Help desk Support We offer technical support through our Call Center staff, in order to guide your employees by phone in the solution of specific problems. This service is ideal for problems that can be solved in a simple way, just by a short technical assistance from Digital Line Biz®.

If you need further informartion, please contact us.